NAVIGATING CUSTOMER SUCCESS TOGETHER

Jonathan Eber is a Senior leader with 20+ years in customer success operations, customer experience, and data analytics. Expert in business intelligence strategies driving renewal, expansion, and retention. Proven track record of growth outcomes through collaboration with sales, revenue ops, data, enablement, and CX teams. Exceptional at executive engagement and team leadership.

Don't take my word for it...

I measure my success by the positive impacts I've had on people, teams, and organizations.

Below are direct quotes from those I've led, collaborated with, and served. These testimonials reflect the real-world value and meaningful contributions I've made, providing a well-rounded perspective on my professional journey.

Payments | EdTech | InsurTech

Director & Product Line Manager

Director of Financial Planning & Analysis

Director of Customer Success & Implementation and Operations

Senior Director - Customer Success Operations

Transforming Customer Success Operations

"I worked with Jonathan for nearly two years at Duck Creek Technologies. He balances strategic vision, operational command, and a customer-first approach. He played a key role in developing our first-class Customer Success organization through tools, thought leadership, and data analysis."

"Jonathan is responsive, detail-oriented, and passionate about his colleagues. Highly recommend Jonathan as a Customer Success Operations Leader!"

"Jonathan brought a level of clarity and structure to the CS Operations team at Udacity."

"Jonathan created synergies with the sales operations, data, product, engineering, and finance teams to improve internal operations and create important alignment."

"I had the opportunity to work with

Jonathan Eber on several operational initiatives. His expertise in establishing tools, processes, and reporting brought clarity and actionable insights that made a significant impact."

Innovative Analytics Solutions

"Jonathan made a transformative impact on our business by improving our data analytics capabilities. He implemented systems and processes that allowed us to extract actionable insights from our data, enabling us to make more informed, strategic decisions. His forward-thinking approach helped us better understand our business and drive measurable results."

"I've had the pleasure of working with Jonathan over the past two years. Jonathan has a unique ability to distill large, complex datasets into actionable insights that drive strategic decisions. His meticulous attention to detail and data-driven mindset consistently ensured accuracy and reliability in his outputs, which I came to rely on heavily in my finance role."

"His breadth of knowledge in all aspects of the business along with his mastery of building and maintaining complex Tableau dashboards is unmatched. I would absolutely recommend Jonathan to anyone in my network. He's a class act."

Strategic Tool Integration

"His expertise in establishing tools, processes, and reporting brought clarity and actionable insights that made a significant impact."

"His Churn Zero analysis directly led to initiatives that enhanced customer satisfaction and significantly improved the company's Gross/Net retention rates."

"Jonathan also led our business unit’s implementation of the Gainsight tool which dramatically improved visibility of customer level financial metrics to aid in customer retention efforts."

"He can deal with complexity (as demonstrated in both in the solution areas and in data models and internal systems), and bring many moving parts together to provide insights and perspectives that can influence decision makers."

Cross-Functional Leadership

"If you’re looking for a leader who excels at empowering people and driving data-driven success, Jonathan is the person you want on your team."

"Jonathan displays a level of knowledge and passion that is hard to find and he was always willing to help in any way that he could."

"A master at building cross-functional relationships, Jonathan created synergies with the sales operations, data, product, engineering, and finance teams to improve internal operations and create important alignment."

"Jonathan’s consistently able to see the larger strategic priorities, map out the needs of various constituencies, and develop modeling or identify the right tool to meet the business need."

"A constant advocate for innovation and pushing boundaries to improve outcomes that are customer centric but mutually beneficial to his company, Jonathan would be an asset to anyone looking to improve a role with these areas of focus."

Driving Revenue Growth

"One of Jonathan’s key strengths is his ability to track performance metrics and identify areas for improvement. For example, his Churn Zero analysis directly led to initiatives that enhanced customer satisfaction and significantly improved the company's Gross/Net retention rates."

"His work developing a data repository from which we could draw specific, actionable insights on customer attrition was very impactful."

"Jonathan also led our business unit’s implementation of the Gainsight tool which dramatically improved visibility of customer level financial metrics to aid in customer retention efforts."

"He understands the principles of good business operations and is consistently working to translate those findings into strong financial performance, while at the same time taking the time to educate those that may not or being a continued learner himself."

"His knowledge of payments gave him context for the data he analyzed and the insights he provided to P&L owners, sales and others."

Building Exceptional Teams

"I wanted to thank you for your impact on not only the team but me individually as well. You’ve also helped spark my pursuit of a management position and I’ll never forget the wisdom and guidance you’ve given me to help that interest grow! "

"Jonathan cares about the career development of his team, and coached his team to be open, to be creative and use their own initiative to provide value."

"Jonathan goes above and beyond his own duties to help his teams, peers, customers and company, and demonstrates his ‘walk the talk’ attitude that any company in the industry would desire."

"His ability to bring out the best in people is remarkable, and many of us achieved professional milestones thanks to his guidance and encouragement.

Jonathan is a talented, collaborative, compassionate, and inclusive senior leader."

"Jonathan was one of the most present and caring leaders that I’ve had in my entire professional career. He often took the time to be sure I knew my work was recognized and appreciated and he was also invested in my career growth and development. Jonathan is sincere, kind and caring about the entire employee which makes him a dynamic leader."

JONATHAN EBER

Building High-Performing, Transformative Operations Teams